Dear valued customers and patients of Apple Tree Pharmacy!
We hope this message finds you in good health and spirits. We have some important information to share with you that will help us provide the best service possible during these challenging times.
As you may be aware, many local pharmacies have unfortunately closed their doors recently, leading to an increased demand for services at our small, friendly pharmacy. While we're delighted to be here for you, we kindly ask for your understanding and cooperation as we navigate this increased workload.
To ensure a smooth experience for all our patients, we kindly request that you allow plenty of time when requesting and collecting your prescriptions. We understand that time is precious, but by ordering your repeat prescriptions well in advance, you'll help our dedicated team serve you better. Here are a few ways you can assist us:
1️⃣ **Order Repeat Prescriptions Early**: Please consider placing your repeat prescription order well before you run out of medication. This will give us sufficient time to process your request, ensuring you don't experience any interruptions in your treatment.
2️⃣ **Utilise Electronic Prescription Services**: We highly recommend taking advantage of electronic prescription services, such as the NHS online mobile app . These convenient tools allow you to request your repeat prescriptions from the comfort of your own home, saving you time and effort.
3️⃣ **Plan Ahead for Collections**: When collecting your prescriptions, please bear in mind that waiting times may be slightly longer than usual due to increased demand. We kindly ask for your patience and understanding while our friendly team works diligently to provide exceptional care to every patient.
4️⃣ **Sign up for our Texting Service**: We offer a convenient texting service to keep you informed about the status of your prescriptions. By signing up for this service, you'll receive a text message notification when your prescription is ready for collection. Simply enquire with our team to provide your mobile phone number and opt-in to this service. To request to sign up, you can contact us via our website or by emailing us at email@example.com
5️⃣ **Communicate with Our Team**: If you have any concerns or questions regarding your medications or prescriptions, don't hesitate to reach out to our knowledgeable staff. We are here to help and provide you with the guidance you need. You can contact us via our website or by emailing us at firstname.lastname@example.org
At, Apple Tree Pharmacy we pride ourselves on offering personalised care and building lasting relationships with our patients. Your cooperation and support during these demanding times are sincerely appreciated. We are committed to maintaining our high-quality service and ensuring that you receive the care you deserve.
Thank you for being a valued member of the Apple Tree Pharmacy family. We are honoured to serve you and remain dedicated to your health and well-being.
Wishing you good health and happiness,
The Apple Tree Pharmacy Team 🍎🏥